Choosing a dentist is one of those decisions people make in a hurry, usually while in pain, and then live with for a decade. It is worth ten minutes of thought while nothing hurts. Here is what actually separates one clinic from another — none of which appears in an advertisement.
1. Can they treat everyone in your house?
A practice that handles a toddler's first check-up, a teenager's aligners and a grandparent's denture under one roof saves you a great deal of running around. It also means one set of records, and one dentist who knows the family's history rather than three who know a fragment each.
2. Will they show you the picture?
This is the quickest test of a clinic there is. Ask to see your own X-ray or scan. A good dentist turns the screen towards you and points at the dark patch; a rushed one tells you what they found and moves on. You do not need to read a radiograph to benefit — being shown means the diagnosis is something you can question.
3. Is the price written down before the drill comes out?
The number should be agreed at the consultation, in writing, including anything the plan is likely to need later — a crown after a root canal, for instance. If a quote arrives only after treatment has started, that is a pattern, not an oversight.
4. Do they wait for the anaesthetic?
Almost every bad dental memory traces back to someone starting before the numbness had fully arrived. It is an unglamorous detail and it is the single biggest factor in whether an appointment is remembered as fine or awful. A clinic that builds in that extra few minutes is telling you something about how it runs.
5. What happens at 9pm on a Sunday?
Toothache does not keep office hours, and a broken front tooth is not a Monday problem. Ask what the arrangement is for urgent cases before you need one.
Two questions that reveal a lot
- “What happens if I leave this for six months?” A straight answer — some things genuinely can wait and a good dentist will say which — tells you far more than a treatment plan does.
- “Is there a cheaper option that would still work?” There often is. Whether it gets mentioned unprompted is the thing worth noticing.
How we try to answer them
At Nova Dental Clinic we treat the whole family, put every scan on the screen in front of you, quote in writing at the consultation, and hold urgent slots open every day including weekends. If a tooth can reasonably be watched rather than drilled, we will tell you that too — we would rather see you for the next ten years than sell you something once.
Come and judge for yourself
The examination and digital scan are free, and there is no obligation attached to either. Book a slot, ask the awkward questions above, and see how the answers sound. You will know within twenty minutes whether it is the right clinic for you.
2nd Floor, Orchid Plaza, Central Avenue, Silvertown 560001 · Open daily. Dr. Aarav Mehta & Dr. Sneha Kapoor see patients from across Silvertown, Rosewood, Lakeview & Pinehurst.